Get in Touch With Us
Got a question about one of the sites we cover, spotted something that needs updating, or just want to tell us what you think of the reviews? This page explains the best way to reach Non Gamstop Casinos, what kind of messages we're happy to receive, and how quickly you can expect to hear back.
How to Reach the Team
Email is the most reliable route to us. Every message is read by a real person on our editorial team, and we aim to reply within two working days. Please include a short note on what your message is about — a review, a bonus term, a factual correction, or something else — so we can get back to you with a useful answer rather than a generic one.
You can reach us at [email protected].
What You Can Get in Touch About
- Questions on our reviews — if anything in our coverage of casinos not on GamStop is unclear, or you'd like more detail on how a brand was rated, ask away.
- Corrections — welcome offers, terms and licensing details change. If you've noticed something on the site that looks out of date, we want to know so we can check and update it.
- Suggestions for coverage — if there's a topic around gambling sites not on GamStop, payment methods, or bonus terms you think we should cover in more depth, tell us.
- Brand or partnership enquiries — if you represent an operator or a service relevant to this site, introduce yourself and explain what you'd like to discuss.
- General feedback — good or bad, if something you read here helped you or led you astray, we'd genuinely like to hear about it.
If your message relates to a specific operator, it helps to include which one — for example if it concerns a listed brand such as Betmica, Kikibet, Betninja or another site featured in our trusted non GamStop casinos guide, mentioning the name upfront speeds things up.
What We Can't Help With
We're an independent comparison and review site — we don't operate any casino, hold customer funds, or process withdrawals or deposits on anyone's behalf. If your enquiry is about an account, a payment, or a bonus dispute with a specific operator, that has to go directly to the casino's own customer support team, since only they can access account details or transaction records. We're happy to point you toward general information, but account-level issues sit outside what we can action.
Likewise, if you're asking about self-exclusion or GamStop itself, our guide to trusted non GamStop casinos covers how the scheme works and where to find independent support organisations — we're not able to add or remove anyone from any exclusion register ourselves.
What Happens After You Write to Us
Your email is reviewed by a member of our team, not answered by an automated system. We aim to respond within two working days, though this can stretch slightly during busier periods — we'd rather take the time to give you a proper answer than send something generic quickly.
If your message flags a factual issue with the site — a wrong offer amount, an out-of-date rating, or a broken link — we treat that as a priority and will confirm once it's been checked and, where needed, corrected.
A Note on How We Work
Our rankings of casinos not on GamStop are based on published research into each operator, not on payments from any brand. Commercial relationships with some operators may exist, but they don't determine position on the site — reader trust matters more to us than any single listing. If you ever think a review reads as unbalanced, tell us directly; that kind of feedback is exactly what helps us keep the coverage honest.
Thanks for taking the time to read this far. We look forward to hearing from you — and remember, everything on this site is intended for readers aged 18 and over.